Returns & Refunds.

Contact Amir Electronics when an item arrives damaged, is materially different from what was ordered, is missing essential components, or appears defective. We will review the evidence, purchase details and applicable consumer rights before recommending a repair, replacement, return or refund.

For a change-of-mind return, please ask our team about the applicable product-specific eligibility, condition and time period. No universal change-of-mind return window is represented by this page.

• Contact support with your order number and registered phone number.
• Describe the issue and share the product model and invoice, if available.
• Provide photos or video of the product and packaging when practical.
• Keep accessories, manuals and packaging where possible until you receive return instructions.

Do not send a product to a branch or courier address without return instructions from our team.

For a voluntary change-of-mind return, eligibility may depend on whether the item is unused, complete and in resaleable condition, with supplied accessories and proof of purchase.

These conditions do not override rights that may apply to defective, damaged, misdescribed or incorrectly supplied products under relevant law.

Large televisions, refrigerators, washing machines, air conditioners and other heavy appliances may require inspection or specialist transport. If the item has been installed, an assessment may be necessary to understand a reported fault.

Please contact us before disconnecting, dismantling or transporting an installed appliance. Return handling and any agreed costs will be explained in advance.

Manufacturer or distributor warranties may apply to eligible products. Coverage, exclusions, service locations and durations depend on the applicable product and its warranty documentation.

Keep your invoice and warranty card. Manufacturer warranty terms are separate from statutory consumer protections and do not automatically remove rights available against the seller.

After examining an eligible request, we will explain the proposed resolution, the approved refund amount if applicable, how any permitted adjustment is calculated, and the expected refund-processing timeline.

Where technically available, refunds are generally directed through the original payment channel or another verified, agreed method, such as bank transfer, Easypaisa, JazzCash or an eligible payment-card reversal. Financial providers may require additional settlement time.

For seller-side errors or damaged/defective deliveries, return shipping arrangements are determined in accordance with the customer’s applicable rights. For other approved returns, any customer-paid shipping costs will be disclosed before collection.

Products purchased through an installment or lease arrangement may also be subject to a separate agreement. For an approved cancellation or refund, we will review amounts already paid, any remaining balance and any charges lawfully applicable under the agreement.

Please contact the installment support team before returning an item purchased through a payment plan.

If you wish to cancel an order, notify our team as early as possible. Where dispatch has already occurred, the request may need to proceed through the returns process. If an order cannot be fulfilled, we will contact you about available alternatives or refund arrangements.

If you disagree with an outcome, you can request further review by sharing the order and complaint details. We will consider available purchase, delivery and warranty evidence.